General Terms
of Use

These General Terms of Use (hereinafter "ToU") govern access to and use of the uptimelock.com platform, accessible at https://uptimelock.com/.

Any person accessing the Platform, whether registered or not (hereinafter "the User"), unconditionally accepts these ToU. The ToU apply cumulatively with the General Terms of Sale (ToS) for users who have subscribed to a paid plan.

Company

uptimelock.com

SIRET

751 650 227 00026

Activity (NAF/APE)

Programmation informatique – 6201Z

VAT number

FR35751650227

Registered address

2 Rue Monge, Appt 476
86000 Poitiers, France

Website

https://uptimelock.com/

Contact

Contact form

The Platform is accessible via the Internet, 24/7, subject to maintenance operations and force majeure events. The User ensures they have the necessary equipment (hardware, software, Internet connection).

Access to certain features requires account creation and/or subscription to a paid plan. The Provider reserves the right to modify or interrupt all or part of the service for technical or security reasons.

4.1 Account creation

Registration requires a valid email address and the creation of a password. The User agrees to provide accurate information and keep it up to date. Creating fictitious accounts is prohibited.

4.2 Account security

The User is solely responsible for the confidentiality of their credentials. In case of loss or unauthorized use, they must immediately notify the Provider via the contact form.

4.3 Account uniqueness

Unless the subscription includes a multi-user feature (teams), each account is strictly personal and may not be shared.

4.4 Account deletion

The User may delete their account at any time from their settings. Deletion results in the permanent deletion of all associated data, with no possibility of recovery.

The User agrees to use the Platform in accordance with its intended purpose and these ToU. They acknowledge in particular:

• Only use the service to monitor resources for which they have the necessary rights
• Not use the service for unauthorized load testing of third-party servers
• Respect the usage limits defined in the subscribed plan
• Not attempt to circumvent the technical limitations of the service

The following are strictly prohibited:

• Any illegal activity or activity contrary to public order
• Monitoring resources belonging to third parties without authorization
• Any attempt at unauthorized access to the Provider's systems (hacking, reverse engineering)
• Distribution of malicious content (viruses, malware) via the Platform
• Scraping or automated data collection without authorization
• Using the service to send unsolicited communications (spam)
• Reselling or sublicensing the service without express authorization

The User retains ownership of all data they enter (monitored URLs, configurations, status pages, etc.). The User grants the Provider a non-exclusive license to use this data solely for the purpose of providing and improving the service.

The Provider does not sell user data to third parties. The User is solely responsible for the content they publish via public status pages.

The Platform, its architecture, source code, interfaces, trademarks and logos are protected by French and international intellectual property law.

Any reproduction or commercial exploitation without written authorization constitutes infringement under Articles L.335-2 et seq. of the French Intellectual Property Code.

The User benefits from a personal, non-exclusive, non-transferable and revocable license to use the service, strictly limited to their own needs.

The Provider agrees to maintain the confidentiality of the User's information and to share it only with technical providers strictly necessary for the operation of the service (hosting providers, payment processors, notification services).

These subcontractors are subject to equivalent confidentiality obligations and are processed in accordance with the GDPR.

10.1 Data controller

The data controller is: uptimelock.com.

10.2 Data collected

• Identification data — first name, last name, email address
• Billing data — address, country (paid subscriptions)
• Usage data — monitored URLs, monitoring logs
• Technical data — IP address, browser type, connection logs

10.3 Legal bases and purposes

10.4 Your rights (GDPR)

• Right of access (Art. 15) — obtain a copy of your data
• Right of rectification (Art. 16) — correct inaccurate data
• Right to erasure (Art. 17) — request deletion
• Right to data portability (Art. 20) — receive your data in a structured format
• Right to object (Art. 21) — object to processing

These rights are exercised via our contact form. You may also file a complaint with the CNIL: www.cnil.fr.

10.5 Retention periods

• Account data — duration of subscription + 3 years
• Billing data — 10 years (accounting obligation)
• Monitoring logs — 1 rolling year
• Connection data — 1 year (LCEN legal obligation)

The Platform uses cookies for:

• Strictly necessary cookies — session, language preferences, CSRF security
• Functional cookies — preference storage (theme, currency)
• Analytics cookies (if enabled) — anonymized audience measurement

The User can manage their preferences via the consent banner or their browser settings.

The service is provided "as is". The Provider's liability is excluded in particular for:

• False positives or false negatives in monitoring alerts
• Indirect losses, lost profits or consequential damages
• Decisions made by the User based on monitoring data

In no event shall the Provider's liability exceed the amounts paid during the last 3 months.

13.1 By the User

The User may close their account at any time from their settings. For paid subscriptions, termination is effective at the end of the current period.

13.2 By the Provider

The Provider may suspend or terminate an account in case of violation of the ToU, non-payment or fraudulent behavior. In case of serious violation, suspension may be immediate. Otherwise, a formal notice is sent with a 48-hour correction period.

The Provider may modify these ToU at any time. Substantial changes are notified to Users with 30 days notice by email. Continued use of the service after notification constitutes acceptance.

These ToU are governed by French law. Any dispute shall be submitted to the competent French courts after an attempt at amicable resolution.

European online dispute resolution platform: ec.europa.eu/consumers/odr.

• Online form — https://uptimelock.com/contact
• Website — https://uptimelock.com/